privacy policy

Information We Collect

When you contact us, request a quote, or book a service, we may collect the following information:

• Your full name

• Address and location details

• Email address

• Phone number

• Details of your property or service enquiry

• Photos you provide (optional, for service assessment)

We do not collect or store payment card details directly. If online payments are processed, these are handled securely by third-party providers.

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes

• Schedule and deliver our cleaning services

• Communicate with you about your booking

• Maintain internal records for accounting and administration

• Improve our services and customer experience

We do not sell, rent or share your data with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data based on one or more of the following:

• Contract: To provide the services you request.

• Consent: When you agree to receive marketing communications.

• Legitimate interests: For business operations such as responding to enquiries.

• Legal obligation: To comply with tax, accounting and regulatory requirements.

How We Store and Protect Your Data

• Personal data is stored securely and only accessed by authorised staff.

• We use appropriate technical and organisational measures to protect against unauthorised access, alteration or disclosure.

• We keep your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your data (subject to legal obligations)

• Object to or restrict how we process your data

• Withdraw consent at any time (for marketing communications)

• Request transfer of your data to another provider

To exercise any of these rights, please contact us on tom@bossthemoss.co.uk

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact tom@bossthemoss.co.uk